Shipping policy

ORDER PROCESSING

All orders received on or before NOON EST will be shipped by the end of the next business day, excluding holidays.

All orders received after NOON EST will be shipped within two business days, excluding holidays.

All orders placed on Korean holidays, weekends, or other holidays recognized by Zumba Fitness® will be shipped within two business days.

In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment processing times may be delayed.

Pre-Orders will be charged upon checkout. Any non pre-order items will be shipped within 1-2 business days from the date of order. Once the advertised pre-order shipping period begins, you will receive your order within 10 business days (for standard shipments). Shipping dates cannot be guaranteed for pre-orders. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.

Cancelling a Pre-Order: If you would like to cancel your pre-order, we will gladly refund you. Simply follow these instructions:

You must first receive the order.

Then use our free shipping label and return the item.

As soon as we receive the order, we will refund the cost of your item.

*Only applicable orders placed within the United States.

SHIPPING METHODS & TRANSIT TIMES

Transit time count begins after the order is picked up. The ship day is day 0 in the count to calculate transit time. Deliveries are made Monday-Friday, excluding holidays. Transit times for Canada are dependent on routine customs clearance; exceptions may cause delay.

Express: Includes “Overnight”, “2-Day”, “3-Day” shipping options. Express service is not available for orders going to PO Box, US Territories, or military APO/FPO/DPO addresses. For Canada, the transit time for Express shipping is 1-2 business days.

Ground: 1-5 business days transit time. Ground service is not available to Canada, PO Box, US Territories, or military APO/FPO/DPO addresses.

Standard: 2-7 business days transit time for US and Canada. Orders going to a PO Box, US Territories, military APO/FPO/DPO, or rural area addresses may take longer to deliver.

NOTE: We do not ship to Canadian PO Boxes.